DOT issues revised Guidelines for the OSPs (Other Service Providers) in India
Department of Telecommunications (DOT ), Ministry of Communications issues revised Guidelines for the OSPs (Other Service Providers) in India dated 23rd June 2021.
These Guidelines have now been further simplified and Revised Guidelines of dated 5th November,2020 OSP Guidelines. and
These will come into force with immediate effect.
Below are important point of these new guidelines
OSP Registration : The distinction between international OSPs and domestic OSPs has been removed and no registration will be required for OSP centres in India.
Bank Guarantee: No Bank Guarantee whatsoever will be required for any facility or dispensation under these Guidelines.
Non -Voice based entities :: Entities that are not carrying out voice-based business process outsourcing services shall not be regulated under the OSP Guidelines
Inspection and reports: The OSPs have to self-regulate their operations in such a manner that there is no toll bypass and infringement on the jurisdiction of authorized TSPs.
Inter-connectivity between OSP and Non OSP’s have now been enabled: Inter-connectivity of voice calls between two or more OSP Centres of the same Company or group of companies or unrelated companies is permitted for OSP operations.
The OSPs are allowed to carry the aggregated switched voice traffic (incoming/ outgoing) between their POP and their OSP centre in India over any wide area networking technology like IPLC/ NPLC/ MPLS VPN or SD-WAN (over IPLC/NPLC/MPLS VPN} and transiting it between other OSP centres in India over NPlC/MPlS VPN or SD-WAN (over NPLC/ MPLS VPN}.
For more consulting regrading New OSP guidelines please call :+91-8302935154, +91- 9358384635
Relaxation in the T&C for All OSP Work from Home License & OSP Registration – Corona virus (COVID-19 )concerns by DoT
Circular no. 18-5/2015-CS-1(Pt.) issued by DoT on 13/March/2020.
Relaxation in the T&C for other Service provider in the wake of Corona virus COVID-19 concerns by OSPs in respect of Work From Home with reference to DOT,HQ Letter No. 18-5/2015-CS-I(Pt.) dated 13.03.2020.
In the Context of Corona Virus disease (Covid-19
In the context of Corona Virus Disease (Covid-19), DoT has decided to grant the following relaxation for a period up to 30/April/2020 in the terms and conditions for OSPs issued vide letter no. 18-5/2009-CS-1 dated 7/Oct/2011 in respect to Work from Home (WFH) facility.
1. The requirement of security deposit and agreement for work from home facility for OSPs is exempted.
2. The requirement of authorized service providers provisioned secured VPN is exempted. During this period, the OSPs are permitted to use secured VPN configured using ‘Static IP’ address by themselves for interaction between home agent position and OSP center with pre-defined locations. In this regard, the agents at home shall be treated as Extended Agent Position of OSP.
3. The requirement of seeking prior permission for work from home facility is exempted. The OSPs are now required to provide prior intimation to the respective LSA field units of DoT before starting work from home facility. While intimating the field units, the OSPs shall submit the complete details for ‘Extended Agent Positions’ i.e. name, physical address and static IP address assigned thereto. The CDRs / call logs shall be maintained by OSPs for one year as per existing guidelines.
In case of violation of terms and conditions of work from home facility by any agent or employee and/or by OSP during this period, the OSP shall be subjected to a penalty up to 5,00000 per work from home location which is in violation. In addition to above, the OSP registration is also liable to be cancelled.
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OSP Registration Procedure in India From DOT
To start a new business in India or obtain OSP Registration for Various Category like BPO Call Center, KPO, Contact Center, tele-banking, tele-medicine, tele-education, tele-trading, e-commerce, network operation center, vehicle tracking systems and other IT Enabled Services and more..
As per the New Telecom Policy (NTP) 1999, service providers in India involved in providing services like tele-banking, tele-medicine, tele-education, tele-trading, e-commerce, call center, network operation center and other IT Enabled Services, using telecom resources are termed as “Other Service Providers” (OSP). These Other Service Providers or OSP’s are required to obtain a OSP Registration from the Department of Telecommunication (DOT). In this article, we look at the process and procedure for obtaining OSP Registration in India.
OSP Terms and Conditions Overview
As per the Terms and Conditions formulated by the Telecom Commission in February 2000, OSP’s can take telecom resources from authorized Telecom Service Providers only and should not provide switched telephony. Further, the Department of Telecommunication must register OSPs using telecom resources for providing an array of services like call center, tele-banking and other IT enabled services. Therefore, the Department of Telecommunication (DOT) now registers OSPs in India and has registered over 2500 cases since inception.
Applicability of OSP Registration
Service providers in India involved in providing services like tele-banking, tele-medicine, tele-education, tele-trading, e-commerce, call center, network operation center and other IT Enabled Services, using telecom resources are required to obtain OSP Registration. Telecom Resources are telecom facilities used by an OSP including, but not limited to Public Switched Telecom Network, Public Land Mobile Network, Integrated Services Digital Network (ISDN) and /or the telecom bandwidth provided by authorized telecom service provider.
OSP Registration Requirements
To obtain a OSP Registration in India, it is mandatory for the entity to be a Private Limited Company, Limited Company, OPC Company and LLP . Therefore, Entrepreneurs having plans for starting a call center or BPO or e-commerce or other IT Enabled Services must incorporate a Private Limited Company. The following are the documents necessary for OSP Registration in addition to the application in the prescribed format:
- Certificate of Incorporation of PVT LTD, LTD, LLP, and OPC Company
- Memorandum of Association (MOA) and Articles of Association (AOA) of PVT. LTD., LTD., LLP., and OPC Company
- Board of Resolution or Power of Attorney authorizing by directors
- Name of Business and Activities Proposed
- Current List of Directors
- Present Shareholding Pattern
- The above documents must be certified with seal by a Company Secretary or Director of the Company or Authorized Statutory Auditor etc.
In addition to the above, OSPs must maintain compliance with the Terms and Conditions prescribed by the Department of Telecommunication for OSPs. The detailed terms and conditions for OSP Registration and OSP Operation to be maintained can be downloaded here OSP-Terms-and-Conditions
International OSP Center License Approval
Documents required for submitting the application for International OSP Center
Center (International Call Center ): –
- Bandwidth of the Leased lines Details.
- MPLS /IPLC Lines Details
- Number of seats in the Call center.
- Memorandum of Article of Association of the Company
- Block diagram of the Call center layout with equipment details
- Name of the client’s , Address and Nature of business
- Demand Draft of Rs 1000/- drawn in the name of Pay & Accounts Officer (HQ), DoT, toward the processing fees.
Note: All Above documents are required on the company letter-head and seal & sign by authorized signatory.
Domestic Call Center
Documents required for submitting the application for Domestic OSP Center (Domestic Call Center): –
- Address of all locations connected with leased lines or where incoming only PSTN lines are terminating.
- Bandwidth of the Leased lines Details.
- PSTN and ISDN PRI lines Details
- Number of seats in the Call center.
- Memorandum of Article of Association of the Company
- Block diagram of the Call center layout with equipment details
- Name of the client’s , Address and Nature of business
- Demand Draft of Rs 1000/- drawn in the name of Pay & Accounts Officer (HQ), DoT, toward the processing fees.
Note: All Above documents are required on the company letter-head and seal & sign by authorized signatory.
DOT Osp License for Call Center & BPO in India
Below are DOT Guidelines for setting up the Call Centers :-
Applications Services
means providing services like tele-banking, tele-medicine,
tele-education, tele-trading,, e-commerce, call centre, network operation centre
and other IT Enabled Services, by using Telecom Resources provided by
Authorised Telecom Service Providers.
Other Service Provider
(OSP) means a company providing Application Services.
OSP Centre
OSP Centre”means the infrastructure at a location in India used by the OSP for
providing the Application Services.
Telecom Resource means Telecom facilities used by the OSP including, but not
limited to Public Switched Telecom Network (PSTN), Public Land Mobile Network
(PLMN), Integrated Services Digital Network (ISDN) and /or the telecom
bandwidth provided by authorized telecom service provider having valid licence
under Indian Telegraph Act, 1885.
- Company means a company registered under Indian Companies Act including
foreign companies permitted by RBI under Foreign Exchange Management
Regulations and registered under Part-XI (Section 591 to 608) of the Companies
Act, 1956 for setting up a place of business in India.Domestic OSP
means the OSP providing the Application Services within national boundaries.International OSP means the OSP providing the Application Services beyond national boundaries.Point of Presence
(POP) is a location where OSP places equipment to act as an extension of OSP Centre for collecting and carrying the telecom traffic related to Application Services.
.
Hot sites
means a standby OSP Centre either of the same company or of the
third party duly registered with DoT, which is continuously updated and is ready to
takeover the operations of the working OSP centres in case of any disaster or
failure.Authority means Department of Telecommunications or its designated field units(VTM Units).
Documents required to be submitted for DOT OSP
(1) Certificate of Incorporation issued by Registrar of Company
(2) Memorandum and Article of Association
(3) Board resolution or Power of Attorney authorizing the authorised signatory with attested signatures.
(4) A note on the nature of business / activities of the proposed OSP
(5) List of present Directors of the Company.
(6) Present shareholding pattern of the company indicating equity details (Indian Equity and Foreign Equity).Note** :All the documents must be certified with seal by either Company Secretary or one of the Directors of the Company or Statutory Auditors or Public Notary.