Below are DOT Guidelines for setting up the Call Centers :-
means providing services like tele-banking, tele-medicine,
tele-education, tele-trading,, e-commerce, call centre, network operation centre
and other IT Enabled Services, by using Telecom Resources provided by
Authorised Telecom Service Providers.
Other Service Provider
(OSP) means a company providing Application Services.
OSP Centre”means the infrastructure at a location in India used by the OSP for
providing the Application Services.
Telecom Resource means Telecom facilities used by the OSP including, but not
limited to Public Switched Telecom Network (PSTN), Public Land Mobile Network
(PLMN), Integrated Services Digital Network (ISDN) and /or the telecom
bandwidth provided by authorized telecom service provider having valid licence
under Indian Telegraph Act, 1885.
Point of Presence
(POP) is a location where OSP places equipment to act as an extension of OSP Centre for collecting and carrying the telecom traffic related to Application Services.
means a standby OSP Centre either of the same company or of the
third party duly registered with DoT, which is continuously updated and is ready to
takeover the operations of the working OSP centres in case of any disaster or
Authority means Department of Telecommunications or its designated field units(VTM Units).
Documents required to be submitted for DOT OSP
(1) Certificate of Incorporation issued by Registrar of Company
(2) Memorandum and Article of Association
(3) Board resolution or Power of Attorney authorizing the authorised signatory with attested signatures.
(4) A note on the nature of business / activities of the proposed OSP
(5) List of present Directors of the Company.
(6) Present shareholding pattern of the company indicating equity details (Indian Equity and Foreign Equity).
Note** :All the documents must be certified with seal by either Company Secretary or one of the Directors of the Company or Statutory Auditors or Public Notary.