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DoT OSP License Self Regulation Process for BPO/ Call Center

Title: Navigating the DoT OSP License Self-Regulation Process for BPO/Call Centers

Do you know About DoT OSP License Self Regulation process for BPO/ call center?

In the dynamic landscape of business process outsourcing (BPO) and call centers, regulatory compliance is paramount. Among the crucial requirements is the Department of Telecommunications (DoT) OSP (Other Service Providers) License, ensuring adherence to telecommunications regulations in India.

However, the process of obtaining and maintaining this license can be complex and daunting for many businesses. That’s where the DoT OSP License Self-Regulation process comes into play.

So, what exactly is this self-regulation process, and why does it matter?

The self-regulation process empowers BPOs and call centers to streamline their compliance efforts, ensuring they meet all the necessary requirements set forth by the DoT. Rather than solely relying on external audits, businesses can proactively assess and address their adherence to regulations, fostering a culture of compliance from within.

Key elements of the self-regulation process include comprehensive documentation of infrastructure, network diagrams, and security policies, among others. By meticulously documenting these aspects, organizations not only demonstrate their commitment to compliance but also enhance their operational efficiency and risk management capabilities.

Moreover, embracing self-regulation enables BPOs and call centers to stay agile in an ever-evolving regulatory landscape. By regularly reviewing and updating their compliance measures, businesses can swiftly adapt to changes in regulations, mitigating potential risks and maintaining their competitive edge.

Ultimately, the DoT OSP License Self-Regulation process is not just about meeting regulatory requirements; it’s about fostering a culture of compliance and accountability within organizations. By proactively managing their compliance efforts, BPOs and call centers can uphold industry standards, build trust with clients and stakeholders, and position themselves for sustainable growth in the long term.

In today’s interconnected world, where data security and regulatory compliance are paramount, embracing self-regulation isn’t just a choice – it’s a necessity for success in the BPO and call center industry.


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All Registered OSPs are required to immediately comply with Clause 1(2) of Chapter III of the OSP T & C order dt. 5/8/2008

** DoT / OSP License Compliance – CONDITIONS for DoT / OSP Registration
2. All Registered OSPs are required to immediately comply with Clause 1(2) of Chapter III of the OSP T & C order dt. 5/8/2008 by Uploading the Network Diagram approved by the Telecom Service Providers (TSP) on the ONLINE OSP SYSTEM, by using login password of their company, under ‘Update Registration Details’ against the OSP Registration No. and also submitting the hard copy of the same in respective TERM Cell office for record and verification.


DOT Osp License for Call Center & BPO in India

Below are DOT Guidelines for setting up the Call Centers :-

Applications Services
means providing services like tele-banking, tele-medicine,
tele-education, tele-trading,, e-commerce, call centre, network operation centre
and other IT Enabled Services, by using Telecom Resources provided by
Authorised Telecom Service Providers.

Other Service Provider 
(OSP) means a company providing Application Services.

OSP Centre
OSP Centre”means the infrastructure at a location in India used by the OSP for
providing the Application Services.

Telecom Resource means Telecom facilities used by the OSP including, but not
limited to Public Switched Telecom Network (PSTN), Public Land Mobile Network
(PLMN), Integrated Services Digital Network (ISDN) and /or the telecom
bandwidth provided by authorized telecom service provider having valid licence
under Indian Telegraph Act, 1885.

  1. Company means a company registered under Indian Companies Act including
    foreign companies permitted by RBI under Foreign Exchange Management
    Regulations and registered under Part-XI (Section 591 to 608) of the Companies
    Act, 1956 for setting up a place of business in India.Domestic OSP
    means the OSP providing the Application Services within national boundaries.International OSP means the OSP providing the Application Services beyond national boundaries.

    Point of Presence
    (POP) is a location where OSP places equipment to act as an extension of OSP Centre for collecting and carrying the telecom traffic related to Application Services.
    Hot sites
    means a standby OSP Centre either of the same company or of the
    third party duly registered with DoT, which is continuously updated and is ready to
    takeover the operations of the working OSP centres in case of any disaster or

    Authority means Department of Telecommunications or its designated field units(VTM Units).

    Documents required to be submitted for DOT OSP

    (1) Certificate of Incorporation issued by Registrar of Company
    (2) Memorandum and Article of Association
    (3) Board resolution or Power of Attorney authorizing the authorised signatory with attested signatures.
    (4) A note on the nature of business / activities of the proposed OSP
    (5) List of present Directors of the Company.
    (6) Present shareholding pattern of the company indicating equity details (Indian Equity and Foreign Equity).

    Note** :All the documents must be certified with seal by either Company Secretary or one of the Directors of the Company or Statutory Auditors or Public Notary.