DOT issues revised Guidelines for the OSPs (Other Service Providers) in India
Department of Telecommunications (DOT ), Ministry of Communications issues revised Guidelines for the OSPs (Other Service Providers) in India dated 23rd June 2021.
These Guidelines have now been further simplified and Revised Guidelines of dated 5th November,2020 OSP Guidelines. and
These will come into force with immediate effect.
Below are important point of these new guidelines
OSP Registration : The distinction between international OSPs and domestic OSPs has been removed and no registration will be required for OSP centres in India.
Bank Guarantee: No Bank Guarantee whatsoever will be required for any facility or dispensation under these Guidelines.
Non -Voice based entities :: Entities that are not carrying out voice-based business process outsourcing services shall not be regulated under the OSP Guidelines
Inspection and reports: The OSPs have to self-regulate their operations in such a manner that there is no toll bypass and infringement on the jurisdiction of authorized TSPs.
Inter-connectivity between OSP and Non OSP’s have now been enabled: Inter-connectivity of voice calls between two or more OSP Centres of the same Company or group of companies or unrelated companies is permitted for OSP operations.
The OSPs are allowed to carry the aggregated switched voice traffic (incoming/ outgoing) between their POP and their OSP centre in India over any wide area networking technology like IPLC/ NPLC/ MPLS VPN or SD-WAN (over IPLC/NPLC/MPLS VPN} and transiting it between other OSP centres in India over NPlC/MPlS VPN or SD-WAN (over NPLC/ MPLS VPN}.
For more consulting regrading New OSP guidelines please call :+91-8302935154, +91- 9358384635
OSP Registration Procedure in India From DOT
To start a new business in India or obtain OSP Registration for Various Category like BPO Call Center, KPO, Contact Center, tele-banking, tele-medicine, tele-education, tele-trading, e-commerce, network operation center, vehicle tracking systems and other IT Enabled Services and more..
As per the New Telecom Policy (NTP) 1999, service providers in India involved in providing services like tele-banking, tele-medicine, tele-education, tele-trading, e-commerce, call center, network operation center and other IT Enabled Services, using telecom resources are termed as “Other Service Providers” (OSP). These Other Service Providers or OSP’s are required to obtain a OSP Registration from the Department of Telecommunication (DOT). In this article, we look at the process and procedure for obtaining OSP Registration in India.
OSP Terms and Conditions Overview
As per the Terms and Conditions formulated by the Telecom Commission in February 2000, OSP’s can take telecom resources from authorized Telecom Service Providers only and should not provide switched telephony. Further, the Department of Telecommunication must register OSPs using telecom resources for providing an array of services like call center, tele-banking and other IT enabled services. Therefore, the Department of Telecommunication (DOT) now registers OSPs in India and has registered over 2500 cases since inception.
Applicability of OSP Registration
Service providers in India involved in providing services like tele-banking, tele-medicine, tele-education, tele-trading, e-commerce, call center, network operation center and other IT Enabled Services, using telecom resources are required to obtain OSP Registration. Telecom Resources are telecom facilities used by an OSP including, but not limited to Public Switched Telecom Network, Public Land Mobile Network, Integrated Services Digital Network (ISDN) and /or the telecom bandwidth provided by authorized telecom service provider.
OSP Registration Requirements
To obtain a OSP Registration in India, it is mandatory for the entity to be a Private Limited Company, Limited Company, OPC Company and LLP . Therefore, Entrepreneurs having plans for starting a call center or BPO or e-commerce or other IT Enabled Services must incorporate a Private Limited Company. The following are the documents necessary for OSP Registration in addition to the application in the prescribed format:
- Certificate of Incorporation of PVT LTD, LTD, LLP, and OPC Company
- Memorandum of Association (MOA) and Articles of Association (AOA) of PVT. LTD., LTD., LLP., and OPC Company
- Board of Resolution or Power of Attorney authorizing by directors
- Name of Business and Activities Proposed
- Current List of Directors
- Present Shareholding Pattern
- The above documents must be certified with seal by a Company Secretary or Director of the Company or Authorized Statutory Auditor etc.
In addition to the above, OSPs must maintain compliance with the Terms and Conditions prescribed by the Department of Telecommunication for OSPs. The detailed terms and conditions for OSP Registration and OSP Operation to be maintained can be downloaded here OSP-Terms-and-Conditions
All Registered OSPs are required to immediately comply with Clause 4(ii) of Chapter II of the OSP T & C order dt. 5/8/2008
All Registered OSPs are required to immediately comply with Clause 4(ii) of Chapter II of the OSP T & C order dt. 5/8/2008 by submitting the consecutive 3 years OSP Annual Returns in the prescribed Perform i.e Annexure III, else necessary steps are being taken for placing the non complying OSPs in the Dormant list, and the Registration will be cancelled after keeping them for two years in the Dormant List.
All Registered OSPs are required to immediately comply with Clause 1(2) of Chapter III of the OSP T & C order dt. 5/8/2008
** DoT / OSP License Compliance – CONDITIONS for DoT / OSP Registration
2. All Registered OSPs are required to immediately comply with Clause 1(2) of Chapter III of the OSP T & C order dt. 5/8/2008 by Uploading the Network Diagram approved by the Telecom Service Providers (TSP) on the ONLINE OSP SYSTEM, by using login password of their company, under ‘Update Registration Details’ against the OSP Registration No. and also submitting the hard copy of the same in respective TERM Cell office for record and verification.