Why osp Registration /license is required in india for Call Centers
Registration under Other Service Providers (OSP) category
As per New Telecom Policy (NTP) 1999, Other Service Providers (OSP), such as tele-banking, tele-medicine, tele-trading, e-commerce etc will be allowed to operate by using infrastructure provided by various access providers for non-telecom services. The Telecom Commission in May 1999, accorded in principle approval for registration of Call Centers, both International and Domestic, in the country under the above category. Later, services like Network Operation Centers and Vehicle Tracking Systems, were also added to this category. As per the Terms and Conditions formulated by the Telecom Commission in February 2000, these application Service Providers could take telecom resources from authorized Telecom Service Providers only and may not infringe upon the jurisdiction of other authorized Telecom Service Providers and they will not provide switched telephony. The Department of Telecommunication (DOT) will charge a processing fee of Rs.1000/- per case. From its inception, over 2500 cases have been registered under OSP category till date. These companies should meet the revised terms and conditions of OSP registration.
Registration of OSPs and Telemarketers is done by the respective Telecom Enforcement, Resource and Monitoring (TERM) Cells (formerly known as VTM Cells) as per location of the OSP/Telemarketing Centre.
The Access Service Providers must ensure that the customers have valid registration papers from the OSP Cell of DoT before providing them with the telecom resources. Action will be taken against Access Service providers who do not adhere to the above requirement.
1. Definitions: – In this part, unless the context otherwise requires:-
(a) “Applications Services‟ means providing services like tele-banking, tele-medicine, tele-education, tele-trading, e-commerce, call centre, network operation centre and other IT Enabled Services, by using Telecom Resources provided by Authorised Telecom Service Providers.
(b) “Other Service Provider‟ (OSP) means a company providing Application Services.
(c) “OSP Centre‟ means the infrastructure at a location in India used by the OSP for
providing the Application Services.
(d) „Telecom Resource‟ means Telecom facilities used by the OSP including, but not limited to Public Switched Telecom Network (PSTN), Public Land Mobile Network (PLMN), Integrated Services Digital Network (ISDN) and /or the telecom bandwidth provided by authorized telecom service provider having valid licence under Indian Telegraph Act, 1885.
(e) „Company‟ means a company registered under Indian Companies Act including foreign companies permitted by RBI under Foreign Exchange Management Regulations and registered under Part-XI (Section 591 to 608) of the Companies
Act, 1956 for setting up a place of business in India.
(f) “Domestic OSP”means the OSP providing the Application Services within national boundaries.
(g)”International OSP” means the OSP providing the Application Services beyond national boundaries.
(h) “Point of Presence” (POP) is a location where OSP places equipment to act as an extension of OSP Centre for collecting and carrying the telecom traffic related to Application Services.
(i) “Hot sites” means a standby OSP Centre either of the same company or of the third party duly registered with DoT, which is continuously updated and is ready to takeover the operations of the working OSP centres in case of any disaster or
(j) „Authority‟ means Department of Telecommunications or its designated field units(VTM Units).
1. General Conditions
(1) Registration may be granted to any company to provide Application Services. These service providers will not infringe on the jurisdiction of other Authorised Telecom Service Providers and they will not provide switched telephony.
(2) Following shall apply to the OSP requiring registration:
(i) The entities entitled for OSP registration must be a company registered under Indian Companies Act,1956.
(ii) A Company may apply for registration to the Authority in the proforma prescribed by the Authority from time to time. (List of authoritiesannexured to the Application
(iii) Documents required to be submitted
(A) Mandatory Documents
(1) Certificate of Incorporation issued by Registrar of Company
(2) Memorandum and Article of Association
(3) Board resolution or Power of Attorney authorizing the authorised signatory with attested signatures.
(4) A note on the nature of business / activities of the proposed OSP
(B) Documents required to be submitted, if actual information is different from mandatory documents
(5) List of present Directors of the Company.
(6) Present shareholding pattern of the company indicating equity details (Indian Equity and Foreign Equity).
All the documents must be certified with seal by either Company Secretary or one of the Directors of the Company or Statutory Auditors or Public Notary.