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Procedure, Guidelines and Eligibility to obtain ISP License in India

Title: Navigating the Process: How to Obtain an ISP License in India

In India, the internet service provider (ISP) industry is burgeoning, driven by increasing internet penetration and the digital revolution sweeping across the country. With the demand for high-speed internet connectivity growing exponentially, there is a significant opportunity for businesses to enter the ISP market. However, before diving into this lucrative sector, it is imperative to understand the procedure, guidelines, and eligibility criteria for obtaining an ISP license in India.

Understanding the ISP License

An ISP license is a legal authorization granted by the Department of Telecommunications (DoT), Government of India, allowing entities to provide internet services to end-users. Whether it’s broadband, wireless, or satellite-based internet services, obtaining an ISP license is the first step towards legally operating as an internet service provider in the country.

Procedure for Obtaining an ISP License

  1. Preparation and Documentation: Before initiating the application process, ensure that all necessary documentation is in order. This includes company registration documents, proof of address, network diagram, and financial details.
  2. Application Submission: Submit the application for the ISP license to the DoT along with the required documents and the requisite fee. The application can be filed online through the dedicated portal of the DoT.
  3. Verification and Processing: The DoT will review the application and conduct necessary verifications. This may involve scrutiny of the submitted documents, inspection of the network infrastructure, and assessment of financial viability.
  4. Approval and Issuance: Upon successful verification, the DoT will issue the ISP license to the applicant. The license will specify the terms and conditions, including the geographical area of operation, permitted services, and compliance requirements.
  5. Compliance and Renewal: Ensure compliance with the regulatory norms and renew the ISP license periodically as per the prescribed timelines to continue operating legally.

Guidelines for ISP License Applicants

To streamline the application process and ensure adherence to regulatory standards, the DoT has laid down certain guidelines for ISP license applicants:

  1. Technical Requirements: Applicants must demonstrate the technical capabilities to deliver internet services efficiently. This includes having a robust network infrastructure capable of providing reliable connectivity to end-users.
  2. Financial Viability: The applicant should possess the financial strength to sustain the ISP operations and meet the investment requirements for network expansion and technology upgrades.
  3. Quality of Service (QoS): Commitment to maintaining high-quality standards in service delivery is essential. ISPs must ensure seamless connectivity, minimal downtime, and efficient customer support.
  4. Compliance with Regulations: Compliance with the provisions of the Indian Telegraph Act, 1885, and other relevant regulations governing the telecommunications sector is mandatory.

Eligibility Criteria for ISP License

To be eligible for obtaining an ISP license in India, the applicant must fulfill the following criteria:

  1. Legal Entity: The applicant must be a registered company under the Companies Act, 2013, or any other relevant legislation.
  2. Financial Stability: The applicant should have a satisfactory financial track record and meet the prescribed net worth criteria as specified by the DoT.
  3. Technical Capability: Demonstrable technical expertise and infrastructure capabilities are necessary to deliver internet services effectively.
  4. Compliance Record: The applicant must have a clean compliance record with no history of regulatory violations or legal disputes.


Obtaining an ISP license in India is a meticulous process that requires careful planning, adherence to guidelines, and fulfillment of eligibility criteria. While the procedure may seem daunting, navigating it diligently can pave the way for establishing a successful venture in the rapidly evolving ISP industry. By understanding the intricacies involved and ensuring compliance with regulatory norms, aspiring entrepreneurs can seize the opportunities presented by India’s burgeoning internet landscape.

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DOT has started now the Audio Conferencing/ Audiotex/ Voice Mail Services License authorization under Unified License with New Guidelines

DOT has started now the Audio Conferencing/ Audiotex/ Voice Mail Services License authorization under Unified License with New Guidelines

The services area of Audio Conferencing/ Audiotex/ Voice Mail Services shall be at National Level.


SERVICE: Scope of this authorization covers the following:
2.1 The Licensee may provide Audio Conferencing/ Audiotex/ Voice Mail
services .to the subscribers using Licensed Service Provider’s Network as
i. Audio Conferencing: The Audio Conferencing Service allows users from multiple locations to join a single audio conference and interact at the same time. The audio conference services provide real-time transmission of voice bemeeen groups of users jn two or more locations. The service is bidirectional via telecommunication networks, and provides for interconnection of two or more audio conference terminals.

Audiotex: It is either an interactive or a non-interactive non real time service which provides through appropriate access by standardized procedure for users of Audiotex service to communicate with database (database system shall be present within national boundaries) via telecom network. A subscriber can retrieve the information at any time by interacting with the Audiotex Service Equipment by using phone
and/or the information stored in Audiotex equipment can be disseminated to the subscriber on his phone in accordance with conditions mentioned in this chapter.

Voice Mail Service: In a Voice Mail Service (VMS), the subscriber has a voice mail box with voice mailbox number from authorized telecom service provider. Any subscriber can leave/ retrieve his message in/ from his Voice mail box via a licensed telecommunication network using a combination of store & retrieve techniques. A VMS subscriber can leave/ retrieve this message by dialing voice mail box number at his convenience in accordance with conditions mentioned in this Chapter.
Point to point conferencing and calling card facility shall not be provided
by the Licensee. However, Point-to-point conferencing services. may be
provided to the registered enterprises in India, subject to the following
conditions: –
The calls shall originate and terminate within India,

The complete routing/ switching of the Audio Conferencing calls should
remain within India.

The Telephone Number resources used by the Licensee shall be taken
only from Licensed Service Providers in India.

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